FAQ
Product support
Which skis should I choose for my style of skiing?
We have designed, engineered and built all our skis - and not least, tested a lot of different prototypes of each model. What we don't know about our skis is not worth knowing, so in other words, if you have any questions, just get in touch with us, we are more than happy to help.
Contact us at +46 647-322 04 or info@areskidfabrik.se
Do I need to wax and sharpen the skis when I receive them?
Your skis will arrive ground, waxed and ready to go straight away. We use the best tuning machines on the market from Montana and each ski comes with a grind and structure that is optimised for that particular model. We are passionate skiers ourselves and know what a ski should feel like.
Do you mount bindings?
Yes. We mount all bindings that we sell according to the boot measurements that you enter when you add the binding in the purchase box.
Do I need to adjust the bindings myself?
The bindings come pre-adjusted to the ski boot size specified at purchase and set to the DIN that we believe is correct for the weight you have specified. However, you will need to fine-tune the bindings to your ski boot, check out our guides here .
Orders & shipping
How long does delivery take?
Boring answer, but it depends on where you live. We strive to ship all skis within 1-2 working days and you usually have your skis within 4-5 working days from when your order is placed. For orders outside Sweden it takes one or a few extra days.
Do you deliver the skis to your home or to a delivery point?
Since a ski box is usually longer than most parcel delivery companies' maximum limit, your skis will be delivered to your home. Therefore, it is important that you always provide a correct phone number and delivery address.
Returns & warranty
How long is the warranty on your skis?
Our skis have a three-year warranty against manufacturing defects. If you encounter a problem with our skis, please contact us and we will try to resolve the problem.
Contact us at +46 647-322 04 or info@areskidfabrik.se
Do I have the right to cancel a pair of skis that I purchased?
We follow the Swedish Distance Contracts Act according to the recommendations of the Swedish Consumer Agency. According to the Distance Contracts Act, you have the right to return ordered, faultless goods, known as the "right of withdrawal". This right is valid for 14 days from the date of purchase.
If you have chosen to mount bindings on your skis, the so-called "right of withdrawal" has been exhausted because the product is no longer considered "fault-free".
If you have any questions, contact us at +46 647-322 04 or info@areskidfabrik.se
How do you handle complaints?
Our products are of very high quality and complaints are rare. Should you nevertheless discover a fault, please contact us directly – complaints only apply to manufacturing defects, not normal wear and tear.
Contact us at +46 647-322 04 or info@areskidfabrik.se
I've broken my skis, what do I do?
Our skis are built with the best materials and processes on the market to last a long time. Skis are meant to be used, but sometimes they break. If something has happened to your Extrem, please contact us and we will see how we can best help you.
Contact us at +46 647-322 04 or info@areskidfabrik.se
Extreme Ski Co
Where are your skis made?
All Extrem skis are built by hand in our own factory in Åre with 100% renewable energy by passionate skiers who know their craft.
We design, engineer, build and test all our skis in-house. We have over 40 years of experience building skis and snowboards and some of the most experienced people in the market on our team.
Read more about our factory and our sustainability work here
Are Extrem Ski Co and Åre Skidfabrik different companies?
Extrem Ski Co is a registered trademark under Åre Skidfabrik AB.
In other words: Åre Skidfabrik is the company while Extrem are the skis you ride.
Do you have a factory store?
No. You can buy our skis from any of our retailers. Or via our own webshop and pick up the skis at the factory in Åre.
When are you going to start making snowboards again?
We quit making snowboards in 2008 and we have no plans to do so again. But never say never.
Contact us
Can't find the answer to your question?
Our team is always on hand to answer your questions.
