Refund policy

We follow the “law on distance contracts” according to the Swedish Consumer Agency's recommendations. According to the Distance Contracts Act, you have the right to return ordered faultless goods, so-called "right of withdrawal". If you have chosen to mount a binding on your skis, the so-called "right of withdrawal" is not valid because the product is no longer considered "fault-free" with drilling holes from the binding.

If you wish to return your goods, we appreciate you contacting us as soon as possible at logistics@areskidfabrik.se. In order for the "right of withdrawal" to be valid, this must be done within 14 days of receipt of the goods. You as a customer must pay the return shipping to Åre Skidfabrik yourself and are also responsible for the risk with the return transport. Upon return to Åre Skidfabrik, the goods will undergo a receipt check to see that they are in the same condition as when they were originally sent from Åre Skidfabrik.

For refunds in connection with returns or complaints, your money will be refunded immediately (at the latest within 30 days) to your bank account number after Åre Skidfabrik has received the goods in return. The refund is made via Shopify Payments. In the event of a return according to the "right of withdrawal", any shipping cost or return shipping cost will not be refunded.

Complaints must be made within a reasonable time after the purchase of the product. Complaints only apply to defects that can be traced to the actual manufacture of the product and not what is caused by normal wear and tear.

In the event of a complaint, we would appreciate if you contact us as soon as possible. We will then try to resolve the complaint remotely, by sending photos of the complained product, or by sending return shipping slips to be able to examine the product at Åre Skidfabrik. We need to see the purchase receipt and that the product is packed well in the event of return transport.

An approved complaint is handled by (1) the product being repaired, (2) the product being replaced by a new identical or equivalent product, (3) you receiving compensation in the form of money. Regardless of the above handling, Åre Skidfabrik intends to resolve the complaint promptly (within 30 days of us receiving the product in return). Information regarding the Swedish Consumer Purchase Act and the Distance Contracts Act can be found on the Swedish Consumer Agency's website. If a dispute arises, Åre Skidfabrik will follow the General Complaints Board's recommendations.