Shipping policy
Åre Skidfabrik primarily uses DB Schenker and UPS as a logistics partners. As delivery points do not accept packages longer than 150 cm, long packages (skis) will always be delivered to the address you state in your order. Deliveries take place during the day and the carrier usually calls you before it is time for delivery. Smaller packages can sometimes be delivered to the logistics partner's delivery point where you pick up with normal package notification.
If you have specific wishes regarding your delivery, please contact us to be able to solve it in the best way. If you wish to book a specific delivery time, or change the delivery address, once the package has left Åre Skidfabrik, we ask you to contact logistics partners' customer service.
Delivery time within Sweden is usually 4-5 working days. For deliveries outside Sweden, it takes another few days. Should a product be temporarily sold out, the delivery time will be longer, but then we will contact you personally and inform you about this. You can track your package using logistics partners' tracking numbers. Since UPS does not use its own transport vehicles in northern Sweden, it can take 2-3 working days before you can track your package. DB Schenker is trackable immediately. We do not take financial responsibility for any delays depending on the shipping company.
Upon receipt of the package, we ask you to check that the package has any damage from delivery. If there is visible damage to the packaging, it must be written in the consignment note and verified by the driver, or at the delivery point. Feel free to document with a photo if possible. Should it then turn out that the content is damaged, we ask you to immediately report this to Åre Skidfabrik, so that we can help you in the best possible way. Should you discover hidden damage after receipt of the delivery, this must be reported to Åre Skidfabrik within five (5) working days of receipt. If you do not check the goods within these five days, the transport insurance does not apply and we can therefore not replace the goods because the transport company will not reimburse us.
In Europe, shipping is free for orders over 1000 SEK / 100 EUR.
For packages that are not received, or picked up, we will charge a fee of 500 SEK / 50 EUR within Europe.
